In today’s world of instant gratification, consumers and policyholders are becoming more savvy than ever and their customer service expectations have skyrocketed. Price has become less and less of a differentiator in favor of prompt and easy customer experiences. Insurance companies today have customers and users all with different needs and expectations. Brokers need to determine policy terms, rates, and have an understanding of their commission payments. Group policy administrators need to understand layoff provisions, enrollment rules, and where they can find copies of their policy certificates. Policyholders need to understand the claims process, effective dates of coverage, and how to change contact information regarding their policies.
Join Eric Howse, Enterprise Sales Director at Zia Consulting, and Bill Davit, Strategic Specialist at ASG Technologies, for this webinar on transforming insurance technology. We’ll discuss the steps your organization needs to take in order to be competitive, including:
- Improving One-Call Resolution Rates
- Improving Insurance Policy Quote Turnaround Time
- Improving New Policy On-Boarding Time
- Automating the Claims Process
- Implementing Modern Ways to Work with Legacy Insurance Systems
Through a series of case studies and real-world examples, we’ll demonstrate how targeting costly and complex document processing tasks seen in applications, underwriting, and claims can deliver a rapid ROI.