BSI is a dedicated sub-servicer of mortgage loans including loan due diligence and quality control, foreclosure trustee services for foreclosures in four non-judicial foreclosure states, and REO outsourcing. The amount of assets and images requiring classification was drastically slowing their processing time and employee hours. BSI also is also subject to many compliance requirements and they needed to be able to clearly identify and find documents to meet regulations.
Zia performed an analysis, and decided that BSI needed a solution that was scalable and configurable and had the ability to rename and load content into an image repository. They also needed to be able to pull data points from different providers and do a verification check against these images and data files.
Previously, BSI sent newly-originated batches—of around 30–100 documents—overseas, taking several days to process. Now, small batches take only about 30 minutes to process in house which has reduced employee hours spent on these tasks by about 50%. “It’s helped us tremendously,” said Michael Kittyle, Chief Technology Officer at BSI, “we have about five users who have processed around 75% of our backlog of four million images in just four months.”
Learn more about the issues BSI was facing as well as details on the solution we implemented in our in-depth case study.